Help
TaffGo hasn't launched yet, so there's nothing to report a problem with. This page is here so you know where to find us when it does.
Get in touch
Email help@taffgo.co.uk.
Once we're running there'll be a phone number here too, staffed around the clock — a taxi company you can't ring at midnight isn't much of a taxi company.
Left something in a car
Ring us rather than emailing. Lost property gets found quickest in the first hour, while the driver's still nearby and remembers the journey.
Complaints
Tell us what happened and we'll look into it. We keep a record of every complaint — that's part of holding an operator's licence, not just good manners.
If you're not happy with how we've handled it, you can take it to the licensing team at Rhondda Cynon Taf County Borough Council, who license both us and our drivers.
Something wrong with a charge
Your receipt is in the app under your journey history, itemised. If a fare looks wrong, send us the journey and we'll go through it with you.
Your data
You can delete your account in the app under your profile. For anything else — a copy of what we hold, or a correction — email us and see the privacy page for what we keep and why.
Who we are
David Hooper Home Limited, company number 17018784, registered in England and Wales, trading as DH Website Services.